Disgusting service

I am extremely disappointed with Webafrica’s service.

I placed an order for fiber, and ever since then I have experienced nothing but delays, poor communication, and no proper updates. I work from home and currently have no access to fiber or Wi-Fi, yet nobody seems to care about the urgency of the situation.

I have tried following up multiple times, but I keep getting no clear answers or timelines. It is incredibly frustrating paying for a service that is not being delivered while being left completely in the dark.

At this point, I have requested that my order be cancelled and refunded because I can no longer continue waiting without any communication or accountability from Webafrica.

I expected much better customer service and support.