DISGUSTING SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I gave been trying to get my fiber line up and running since Friday morning. The only means to get in touch with Webafrica is by means of whats app. On my first chat session Walter assisted me. I wanted to know if my fiber line was active. The response i got was "service has been cancelled. I tried after several attempt's and his very short and evasive answers that I had an outstanding balance. To cut a long story short, he had the wrong account holder. I was then referred to Charles a very friendly and helpful agent, who apologized for his rude, and very unprofessional college. Charles gave me very good service. I was then told that I gad an outstanding amount of R499,00 on my account. The evening before chatting with the agents, a debit order of R835,00 did successfully go through on my bank account. Why the R499? Long story short, I do not owe R499.00. My services is still suspended, I have tried the whole Saturday morning to communicate with Webafrica, I keep on getting the same message: "THAT IS NOT A VALID NUMBER THAT BEST MATCHES YOUR SESSION FOR THIS LIVE CHAT Every time I punch in a number I get the same response: "THAT IS NOT A VALID NUMBER THAT BEST MATCHES YOUR SESSION FOR THIS LIVE CHAT" Im so sick of these service providers. Apparently HOME CONNECT isn't that bad. Im going to try and cancel my service with Webafrica