Disgusting service

I contacted Webafrica on the 20 December 2021, to move my service because I was moving house. The agent, Neliswe Pheeha, went through the process with me and confirmed that the switch would happen effective 01 February 2022. I discovered today, confirmed by her on email, that the switch was not processed. Instead of sorting out my problem, she has tried to cover her tracks, with the end result being that my switch has been processed effective today with Vumatel. But because she didn't process it on the 20 December 2021, I have to pay Octotel for the month of February, even though I don't live at that address anymore. I have asked to speak to a manager, to no avail. This is shameful service. I am reporting them to the Consumer council. They need to take responsibility for their actions. Very very disappointed in this service provider. This lady told me I only had to pay and activation fee of over just over R500. Today, she tells me I have to pay Octotel R1785, this over and above the extra month's fee. This is disgusting service.