Disgusting service by Webafrica

I have been using Web africa for several years. On the 10th January 2026, I lost connection just after 7pm. The router is flashing red on the LOS sign which mean Loss of Signal. I waited all night and this morning i use the webafrica app to get assistance. I started chatting to Sfiso that does not understand the meaning of customer service.

Remove him from speaking to customers, as he spoke over me and shouted at me. He didn't listen and gave me scripted answers, no emphatic manner of handling an irate customer.

I need my internet restored ASAP. Every month the payments are made and no delay in place and this is the service I get after several years with you.

Do something about this urgently, as I am working from home.

I am absolutely disgusted by the service I have received from the Sfiso employee of yours. Absolutely disappointing to listen to someone shout at a customer and not listen.

Reference number: INC-***