MM
Maxine M
1 reviews | Active since Aug 2024
09 Jun 2026, 16:16
DISGUSTING SERVICE BUT QUICK TO DEBIT
THEY KEEP BILLING AN EXTRA AMOUNT. IVE SENT 2 EMAILS NO RESPONSE. YOU CAN ONLY CHAT VIA WHATSAPP. THE LANDLINE LISTED ON THEIR WEBSITE DOESNT WORK
Helpful (0)
Replies (10)0
Replies (10)
Webafrica's replyOfficial
09 Jun 2026, 16:41Hi Maxine,
We understand your frustration regarding the repeated billing concerns and the difficulty in getting through via email and phone.We have submitted the query to our billing team for investigation into the additional charges raised on the account.The team will review your case and provide feedback once the assessment has been completed.Warm regards,
Webafrica Crew
We understand your frustration regarding the repeated billing concerns and the difficulty in getting through via email and phone.We have submitted the query to our billing team for investigation into the additional charges raised on the account.The team will review your case and provide feedback once the assessment has been completed.Warm regards,
Webafrica Crew
Webafrica's reply09 Jun 2026, 16:41
Official
Hi Maxine,
We understand your frustration regarding the repeated billing concerns and the difficulty in getting through via email and phone.We have submitted the query to our billing team for investigation into the additional charges raised on the account.The team will review your case and provide feedback once the assessment has been completed.Warm regards,
Webafrica Crew
We understand your frustration regarding the repeated billing concerns and the difficulty in getting through via email and phone.We have submitted the query to our billing team for investigation into the additional charges raised on the account.The team will review your case and provide feedback once the assessment has been completed.Warm regards,
Webafrica Crew
MM
Maxine M's updateReviewer Update
10 Jun 2026, 07:31Thank you HELLO PETER. First email I sent (04 June) still no response. BUT it takes them less than 30 minutes to respond to a review on Hello Peter.
Let's see how long will it take to resolve my issue
Let's see how long will it take to resolve my issue
MM
Maxine M's update10 Jun 2026, 07:31
Reviewer Update
Thank you HELLO PETER. First email I sent (04 June) still no response. BUT it takes them less than 30 minutes to respond to a review on Hello Peter.
Let's see how long will it take to resolve my issue
Let's see how long will it take to resolve my issue
Webafrica's replyOfficial
10 Jun 2026, 10:32Hi Maxine,
It’s completely understandable how frustrating this must be, especially after waiting since your first email on 4 June and still not receiving the feedback you’ve been expecting. Having to escalate just to get a response can feel very discouraging. This matter remains with our Billing Team, and they are actively attending to the investigation around the additional charges on your account. The focus is on reviewing everything in detail and providing you with clear and accurate feedback as soon as possible.
Warm regards,
Webafrica Crew
It’s completely understandable how frustrating this must be, especially after waiting since your first email on 4 June and still not receiving the feedback you’ve been expecting. Having to escalate just to get a response can feel very discouraging. This matter remains with our Billing Team, and they are actively attending to the investigation around the additional charges on your account. The focus is on reviewing everything in detail and providing you with clear and accurate feedback as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 10:32
Official
Hi Maxine,
It’s completely understandable how frustrating this must be, especially after waiting since your first email on 4 June and still not receiving the feedback you’ve been expecting. Having to escalate just to get a response can feel very discouraging. This matter remains with our Billing Team, and they are actively attending to the investigation around the additional charges on your account. The focus is on reviewing everything in detail and providing you with clear and accurate feedback as soon as possible.
Warm regards,
Webafrica Crew
It’s completely understandable how frustrating this must be, especially after waiting since your first email on 4 June and still not receiving the feedback you’ve been expecting. Having to escalate just to get a response can feel very discouraging. This matter remains with our Billing Team, and they are actively attending to the investigation around the additional charges on your account. The focus is on reviewing everything in detail and providing you with clear and accurate feedback as soon as possible.
Warm regards,
Webafrica Crew
MM
Maxine M's updateReviewer Update
15 Jun 2026, 08:06I'M STILL WAITING FOR A RESPONSE FROM WEBAFRICA. 11 DAYS
MM
Maxine M's update15 Jun 2026, 08:06
Reviewer Update
I'M STILL WAITING FOR A RESPONSE FROM WEBAFRICA. 11 DAYS
Webafrica's replyOfficial
15 Jun 2026, 12:57Hi Maxine,
We understand how frustrating it is to be waiting for a response for 11 days without clear feedback, especially when you’re expecting progress and resolution.We will submit a follow-up immediately to the relevant team to request an urgent update on your case and ensure it is attended to without further delay.Once feedback is received, it will be shared with you as soon as possible.Warm regards,
Webafrica Crew
We understand how frustrating it is to be waiting for a response for 11 days without clear feedback, especially when you’re expecting progress and resolution.We will submit a follow-up immediately to the relevant team to request an urgent update on your case and ensure it is attended to without further delay.Once feedback is received, it will be shared with you as soon as possible.Warm regards,
Webafrica Crew
Webafrica's reply15 Jun 2026, 12:57
Official
Hi Maxine,
We understand how frustrating it is to be waiting for a response for 11 days without clear feedback, especially when you’re expecting progress and resolution.We will submit a follow-up immediately to the relevant team to request an urgent update on your case and ensure it is attended to without further delay.Once feedback is received, it will be shared with you as soon as possible.Warm regards,
Webafrica Crew
We understand how frustrating it is to be waiting for a response for 11 days without clear feedback, especially when you’re expecting progress and resolution.We will submit a follow-up immediately to the relevant team to request an urgent update on your case and ensure it is attended to without further delay.Once feedback is received, it will be shared with you as soon as possible.Warm regards,
Webafrica Crew
Webafrica's replyOfficial
15 Jun 2026, 13:03Hi Maxine,
We have logged a request with our Invoicing team to review your account and the aforementioned R49 charges app**** to your account. They are actively reviewing the relevant invoices and will email you with an explaination as soon as possible.
Warm regards,
Webafrica Crew
We have logged a request with our Invoicing team to review your account and the aforementioned R49 charges app**** to your account. They are actively reviewing the relevant invoices and will email you with an explaination as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply15 Jun 2026, 13:03
Official
Hi Maxine,
We have logged a request with our Invoicing team to review your account and the aforementioned R49 charges app**** to your account. They are actively reviewing the relevant invoices and will email you with an explaination as soon as possible.
Warm regards,
Webafrica Crew
We have logged a request with our Invoicing team to review your account and the aforementioned R49 charges app**** to your account. They are actively reviewing the relevant invoices and will email you with an explaination as soon as possible.
Warm regards,
Webafrica Crew
MM
Maxine M's updateReviewer Update
19 Jun 2026, 12:43RESPONSE RECEIVED ON THE 18th. ISSUE IS STILL NOT RESOLVED. NOT ONLY IS IT R49...NOW THEY ARE TELLING ME ABOUT R99....THIS IS A JOKE. THEY CANNOT GIVE ME AN EXPLANATION ABOUT THE R49. NOW ITS R99. LOL
WHAT CAN I DO TO CANCEL THIS SERVICE???
WHAT CAN I DO TO CANCEL THIS SERVICE???
MM
Maxine M's update19 Jun 2026, 12:43
Reviewer Update
RESPONSE RECEIVED ON THE 18th. ISSUE IS STILL NOT RESOLVED. NOT ONLY IS IT R49...NOW THEY ARE TELLING ME ABOUT R99....THIS IS A JOKE. THEY CANNOT GIVE ME AN EXPLANATION ABOUT THE R49. NOW ITS R99. LOL
WHAT CAN I DO TO CANCEL THIS SERVICE???
WHAT CAN I DO TO CANCEL THIS SERVICE???
Webafrica's replyOfficial
19 Jun 2026, 12:50Hi Maxine,
We understand how frustrating and confusing it must be to see different amounts being referenced without a clear explanation, especially when you are trying to get clarity on the charges.
We can see that you’ve responded to the previous email, and the relevant team is currently reviewing your query in detail. They will respond to your email as soon as possible to further address your concerns.
Warm regards,
Webafrica Crew
We understand how frustrating and confusing it must be to see different amounts being referenced without a clear explanation, especially when you are trying to get clarity on the charges.
We can see that you’ve responded to the previous email, and the relevant team is currently reviewing your query in detail. They will respond to your email as soon as possible to further address your concerns.
Warm regards,
Webafrica Crew
Webafrica's reply19 Jun 2026, 12:50
Official
Hi Maxine,
We understand how frustrating and confusing it must be to see different amounts being referenced without a clear explanation, especially when you are trying to get clarity on the charges.
We can see that you’ve responded to the previous email, and the relevant team is currently reviewing your query in detail. They will respond to your email as soon as possible to further address your concerns.
Warm regards,
Webafrica Crew
We understand how frustrating and confusing it must be to see different amounts being referenced without a clear explanation, especially when you are trying to get clarity on the charges.
We can see that you’ve responded to the previous email, and the relevant team is currently reviewing your query in detail. They will respond to your email as soon as possible to further address your concerns.
Warm regards,
Webafrica Crew
MM
Maxine M's updateReviewer Update
01 Jul 2026, 13:21ONCE AGAIN. MY REPAYMENT HAS GONE FROM R538 TO R648. NONE OF THEIR AGENTS CAN EXPLAIN. THEIR WEBSITE STATES THAT IF YOU MAKE A MANUAL PAYMENT, DO IT ATLEAST 2 DAYS BEFORE YOUR DEBIT ORDER DATE. MY MANUAL PAYMENT WAS DONE ON THE 25TH AND I CONFIRMED WITH AN AGENT THAT I DO NOT OWE THEM. BUT THEY DEBITED MY ACCOUNT O THE 1ST FOR R648. IM REALLY TIRED OF THE BACK AND FORTH. CAN YOU TELL ME HOW TO CANCEL THIS ****. I WILL JUST GO WITH A SERVICE PROVIDER I CAN CONTACT.
MM
Maxine M's update01 Jul 2026, 13:21
Reviewer Update
ONCE AGAIN. MY REPAYMENT HAS GONE FROM R538 TO R648. NONE OF THEIR AGENTS CAN EXPLAIN. THEIR WEBSITE STATES THAT IF YOU MAKE A MANUAL PAYMENT, DO IT ATLEAST 2 DAYS BEFORE YOUR DEBIT ORDER DATE. MY MANUAL PAYMENT WAS DONE ON THE 25TH AND I CONFIRMED WITH AN AGENT THAT I DO NOT OWE THEM. BUT THEY DEBITED MY ACCOUNT O THE 1ST FOR R648. IM REALLY TIRED OF THE BACK AND FORTH. CAN YOU TELL ME HOW TO CANCEL THIS ****. I WILL JUST GO WITH A SERVICE PROVIDER I CAN CONTACT.
Webafrica's replyOfficial
02 Jul 2026, 09:42Good morningWe sincerely apologise for the delayed response on this platform. This is a follow up to ensure you’ve received the support you need. To avoid any duplicate actions that could impact resolution time, please let us know if you still require assistance. We appreciate your patience and welcome your update via private message.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply02 Jul 2026, 09:42
Official
Good morningWe sincerely apologise for the delayed response on this platform. This is a follow up to ensure you’ve received the support you need. To avoid any duplicate actions that could impact resolution time, please let us know if you still require assistance. We appreciate your patience and welcome your update via private message.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew