Disgusting service based on assupmtions and not inclusive of the current South African market in terms of technology!

The worst experience i’ve had with webafrica. My elderly mother signed up for fibre connection at her home. She was imsteucted to follow instructions to connect the router, after hours of trying to connect it, she tries to connect to the internet using the credentials on the router/ssid as instructed. She was unable to connect and then they instruct her to configure a router, imagine, to configure a whole router. Telling her she needs a laptop as a phone will not be compatible. My mother does not own a laptop, then she was ask to ask a friend or a neighbour. Now she must inconvenience someone else to get connection.

The worst customer experience i could think of. Assuming that everyone are technologically advanced or technical for that matter. The audacity to keep sending her the same instructions when you know this set-up is technical.

Send technicians and stop trying to save costs and cut corners. You need to rethink your customer experience model.