SM
Shaleen M
1 reviews | Active since May 2018
11 Mar 2026, 09:42
Disgusting service
Webafrica is the worst network ever, have sent numerous emails.and they are not responding. Have tried the bit also not responding. I have requested the voice recording they are ducking and diving and hiding from sending it. Every month they are debited. A higher amount
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Webafrica's replyOfficial
11 Mar 2026, 10:00Hi Shaleen. Thank you for sharing your experience with us. We understand how extremely frustrating it must be to repeatedly reach out via email and other channels and feel like your concerns are not being addressed, especially when you’re still being debited each month. Having to chase updates on something as important as your account and voice recording can be exhausting, and we appreciate the time and effort you’ve taken to communicate this to us.Your feedback has been submitted to our customer journey team for review. We want to reassure you that your experience is being acknowledged and taken seriously, and your input helps us identify areas to improve the service we provide to all our clients. T^
Webafrica's reply11 Mar 2026, 10:00
Official
Hi Shaleen. Thank you for sharing your experience with us. We understand how extremely frustrating it must be to repeatedly reach out via email and other channels and feel like your concerns are not being addressed, especially when you’re still being debited each month. Having to chase updates on something as important as your account and voice recording can be exhausting, and we appreciate the time and effort you’ve taken to communicate this to us.Your feedback has been submitted to our customer journey team for review. We want to reassure you that your experience is being acknowledged and taken seriously, and your input helps us identify areas to improve the service we provide to all our clients. T^