Disgusting service!

If I could give Webafrica a - 5 star review I would.

I have had a month to month contract with them for a year now. The line constantly drops and the signal is so bad that my TV barely connects to it.

I recently put in a cancellation request to which I was told I needed to pay a R999 cancellation fee, which I was not told about upon signing up (their contracts are done telephonically) when I asked to have access to the recording to verify that I was not told about the cancellation fee, I was denied and told that recordings are only for training and quality purposes and I am not allowed access to it.

They also sent me an email stating that I need to return the router after being told by someone in the retentions department that someone will be in contact with me to collect the router.

The service is pathetic and they hide behind the WhatsApp line, when an agent doesn't want to assist you they simply send you back to the chatbot and you have to start all over.

They are absolutely disgusting as an ISP.