Disgusting Service

The amount of hassles I’ve had with WebAfrica is so unreal. This is apart from the other hassles I had since I’ve started with them. I requested to downgrade my package in July, agent I spoke to confirmed that it would be effective from the new month which should’ve been the end of August, agent confirmed with me that I would get a confirmation email and that it was processed (did not receive any email) the following week I got into contact with them again to advise that I have still not received any confirmation,second agent I spoke to confirmed that my package was downgraded and I would get a confirmation email which I did not receive. The end of August my previous package amount was deducted which was much more to the package I requested to change to. I then got into contact with them AGAIN, third agent I spoke to informs me that my package has not been downgraded and I should do it myself on the app, this is after TWO agents confirmed with me that my package was indeed downgraded, I asked the agent why I need to do it myself if they confirmed with me that it has been done on their end without consulting with a team leader why it was not done. I told the advisor that I’m not happy and I would like to log a formal complaint and the agent tells me that I need to log the complaint myself when my previous complaint was logged by a agent. I then logged the complaint myself 3 days later and I’m still awaiting a response for my complaint. This is the most DISGUSTING service I’ve ever received. Nobody is helpful and I needed to do everything myself, the last agent I spoke to was so irritated and wanted to know if I now wanted to downgrade which I am STILL awaiting a confirmation email for. I need this to be looked into and come to a resolution.