Disgusting service

My fibre went off on 3 April. I called webafrica and was told that payment was due even though its setup on a debit order. To speed things up I did an EFT and asked to be connected and was told I was connected. Payment was also debited so I paid twice but my internet was off. Eventually they sent people out and found the fibre line was physically cut. Took another few day and was connected. I am not paying for those 10 days I was offline plus you can refund my double payment (1 month and 10 days refund). Last year when my fibre was installed I was given a faulty router that couldn’t even broadcast wireless signal to my bedroom 5m away and resulted in me using R1000s in LTE on my iPhone and iPad, I am still waiting for this to be resolved. Webafrica has the worst service I have experienced.