LJ
Lenteli J

1 reviews | Active since Nov 2017

16 Oct 2018, 11:04

Disgusting lying sales agents at Webafrica

What a terrible experience of sales agents lying! It's disgusting to say the least. Just received a phone call from the technician saying that he needs to trench to install fibre and that WE have to pay for it. This after Webafrica tells me that installation is free??? Webafrica, you are lying, only wanting to make a sale. The technician told me that he deals with this all the time and I think it is disgusting. I can't even get hold of a manager. No one at webafrica wants to take the blame and manup

0
Replies (2)
LJ
Lenteli J's update16 Oct 2018, 11:30
Reviewer Update
Lurissa Coleman - 10 out of 10 for your amazing response and for getting to the bottom of this. Waiting for a favourable outcome
Webafrica
Webafrica's reply16 Oct 2018, 11:31
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica