Disgusting customer service

So to my surprise I get onto helloPeter today only to see another complaint from someone posted today

This is the first time using this platform but I’m beyond disgusted with the service received from such a company.

I’ve been without internet for 6 days straight now tomorrow will be a week, I’ve had to go from pillar to post when trying to get an answer as to what is happening with the internet. You can’t speak to a consultant, only message on a support group via WhatsApp which can take up to 2 hours for a agent to actually talk to you.

Then eventually had a fault logged after having spoken to 3 different consultants, it was escalated to different “priority” levels. I then got transferred to someone I would assume has a bit more authority then the agents you talk to on the support chat, and only once I told her I want my subscription cancelled with Webafrica was I offered a months free subscription and asked me to please give 2 days at most to have the issue resolved, which I said I was not interested in I still want the subscription cancelled

To then be told I still need to pay a month’s calendar for cancellation, which I find utter ******* as I’m cancelling due to poor service delivery not because of anything else

To still then get an email with the audacity to tell me I need to return their router to their offices they don’t collect them or else I will be held liable for the router. I’m absolutely disgusted that they have the nerve to even say that to someone

Then this evening was the final straw, again speaking to an agent to say the line is not fixed as I was told so when I was at work earlier on in the day to only be told he will escalate the fault, I don’t know how much more a person can escalate a fault, eventually I told him not to bother they can collect their own router I will not pay this months fee nor will I pay the cancellation fee

I then received an email to say my fault is now closed.

So you tell me what is that telling a person?

I would never recommend Webafrica to anyone and wouldn’t even use their services if it was for free.

Absolutely disgraceful, hope the big boss catches a wake up call because as I can see no one has anything good to say about your company.