US
URSULA S

1 reviews | Active since Mar 2009

12 Feb 2024, 17:01

Disgusting Client service

I must say I'm utterly disappointed with the service I have received from this service provider. I app**** for open serve, within days it was installed and set up. A few months later I moved to a new premises and I couldn't use my open serve, I had to apply for Vumatel, what a joke. I paid for the Vumatel fibre, it's been 2 weeks I'm waiting to be connected activated, everyday I what's app, I cannot call because they don't have a customer service landline, I think I've figured out the hard way why. My debit order for open serve went off on 1 Feb I cannot use this service. A few days prior to this I paid for Vumatel which I also cannot use. I call and WhatsApp everyday, everyday I get a reference number and still I'm not connected activated. I am disgusted at the level of service received if one can even call this service. Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Lyndon Leedenberg* or press *0* to return to the main menu. I am truly unhappy and will never ever refer anyone to Webafrica nor Vumatel

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