RP
RAYAAN P

1 reviews | Active since Aug 2020

04 Jun 2021, 15:01

DISGUSTED SERVICE BY WEB AFRICA!

First of all, they don't even deserve a star!I in May 20021 I changed my bank details, by going through various *********** staff via the Whatsapp line as they never answer their phone. Whilst changing my bank account I thought I changed my debit order date also from the 1st to the 4th. on the 1st June I missed a payment, I phoned them and phone them and phoned, them no answer. I tried the Whatsapp line, I typed in various numbers and the word Menu and still the only reply I get is incorrect option chosen. Eventually I get an email to make payment, I select the link and on the 04th they still haven't debited. My bank has confirmed the problem is not on their side. I eventually got hold of someone via the whatsapp line. Guess what they do, without helping me, they transferred to 9 different consultants, similar to playing tennis. The stupids on the Whatsapp line: Kgomotso, Velaphi, Donald, Nyiko, Rafeal, Jean Pierre. After wasting over R150 on airtime, for cellphone calls, I spoke to Lucas, Libuseng and 2 other stupids, my fibre is still offline, they ask you to hold to check and then u hold for a few minutes however they then transfer you to another line this happened like 7 times. I would never recommend anyone to ever make use of Web Africa. They are the worse service provider. They don't even have an email address!!! Their staff are *********** AF! I have never encountered such bad service before and I really hope they o out of business very soon

0
Replies (1)
RP
RAYAAN P's update07 Jun 2021, 10:43
Reviewer Update
Up until today, nobody has called me!!! I will be visiting their office unannounced with the police and will demand my money back!!! their customer service is beyond pathetic, their whatsapp line is completely useless. I am also in the process of exposing them in the media with the names of all the consultants I dealt with. I cannot believe a business like this is legal in South Africa!!! I personally know of people that's in the process of being retrenched and Web Africa staff are taking it for granted to have a jobs and above that, take their customers for idiots!!!They better be careful, I will be coming with the police and their will be **** at their office!