Disgusted, Angry and Frustrated

It is BEYOND shocking the service I have received from WebAfrica. Pity I didn't know that people are cancelling their contracts with WebAfrica left right and center because of their customer service and non existent assistance. I have spend over R150 on phones trying to get my router delivered by Dawn Wing Couriers. Dawn Wing Couriers is WebAfricas service provider NOT mine!!! Why do I have to sort this out. I am still waiting for my router!!!! No one from Dawn Wing has delivered on their promise that someone will call me. I have been on the phone to them since 9am this morning, and the time right now is 15h30... still waiting. The Vumatell installers arrived at 1pm, one guy left and left his other guy at my house. The guy left behind and ran out of equipment and couldn't continue. His friend arrived back at my house at 15h00. Apparently the guy who left was asked by his manager to go somewhere to help with another problem. WebAfrica whatsapp - I have been trying to get an agent to help since 11h32, keep getting told by Willie (their BOT) their agents are busy and will come back to me.... only at 14h11 did someone assist but not fix the problem. Is this the kind of service that WebAfrica offers!!???