Disgusted

I am disgusted at the level of service I received. The agent ignored me, she was rude, patronizing and I felt discriminated against as a customer. The agent was unhelpful and rude and it's disgusting because I have requested a manager call back for over a month but I have received nothing to date. I am moving and I was told to cancel my current fiber and had to order a new service and I was quoted R19, I was invoiced R19 but I was debited R529. I requested a refund of R510 for the over charge but I was told the refund will take 2 months and my new order was paid the beginning of September 2022 but I am still waiting for the installation. The property I am moving to had previous installation however there is no router or ONT but webafrica requested a re connection of the line even though I made them aware the fiber equipment needs to be reinstalled. I advised the handler that there installation vendor is requesting a new order for installation but the handler wants me to pay for a service I already paid for and was overcharged for. Honestly it's not about the money it's about the poor service I received and webafrica's staff's knowledge gap and laziness to read through notes or investigate issue or to respond to customers and to hear what the customers is saying. I have told the handlers I have all the chats and I will go to ombudsman and social media because they refusing me of basic customer right to a service and to speak with a manager and to resolve my issue because I am loosing money and incurred call charges and cost because of them. Its almost October and debit is set but I still have not service I paid for the beginning of September.