Disgusted

I am utterly disappointed at the service received from Iman via your whatsapp service today. I requested to cancel my webafrica account in December, nothing was done, I followed up in January and was confirmed that the cancelation has been done. I unfortunately do not have details of the December conversations as I received a new phone. I was then told that the 1 calendar month remains and that the router must still be returned.

I gave proof of the initial communication on 17th January which did not specify how I can return the router, furthermore, I emailed the same request to Heinrich Dourie asking how do I get the router back to you, no response received.

Later I see a default loaded on my ITC, picked up during a application for property. I asked Iman for details on how to get the router to you, which he gave. He also apologized for the inconvenience and will resolve this internally. I asked due to lack of service, for the default to be removed, I will return the router before the end of this week and ensure outstanding payments settled within 30 days of todays date. I was told bluntly no because the finance department will not accept this. I am disappointed that Iman could not assist further and that clearly Webafrica treats all its customers as a number.

Definitely not worth going back. And as such, I will post throughout social media how I was treated. I will encourage all my friends and family to cancel with Webafrica.