Disgussed with WebAfrica service

Afternoon, this is a follow-up review I made late last month in not early this month. I sent request to cancel my service with WebAfrica, of which I was taken from pillar to pole. Then ended up asking me for a cancellation fee of R999.00. I informed the lady I was chatting with that there's no way i would pay that amount as i was told is only applicable if I cancel the service or product within 12 months. I also confirmed that telephonically. now today I am told that it's been part of the contract all along. as I asked them that i did query that beforehand and misrepresented to me and forced to believe that it was applicable if i cancel with 12 months. As usual with webAfrica agent they're programmed in way that you'll never put your point or concern to them without responding like a robot Not responding to what you're asking or informing them. My complaint is the fact that one can't put his concerns or complaint to their agent as they do not want to engage or hear one's point. I also requested a recording a conversation I had with one of their consultants the time i was changing the package as a confirmation that i did ask the lady as she deliberately **** to me. Gave me incorrect information about the cancellation fees.