disgraceful service

Webafrica and its staff do nor know the meaning of customer service only when your debit bounces then you are notified at the speed of light. That's IT? WE JUST DEBIT ORDER to them. I have tried to upgrade since March to fibre I have been promised to be called back by Cecil in the technical department since March ..to date nothing. I speak to few other people via email and the same …eventually I speak to Nthati Tumelo and at this stage I'm fuming but I explain to her that I wanted a letter of apology from Cecil and the email address of the CEO I GET NOTHING only what they offer and the below email.

This was my email to them:Good morning Ntati BY YOUR LACK OF KEEPING YOUR PROMISE you have proved to me that my trust in you was broken. I will pursue this on Facebook and hopefully find out the CEO names via that portal and lay my complaint. I will write to carte blanche and even if it does air it’s to raise awareness of just how INCOMPETANT YOU GUYS ARE. I TRUSTED YOU COMPLETELY I gave you four days until last Friday and you blatantly disrespected my wishers and request. YOU ARE THE SAME AS THE REST OF THEM.

Good morning

I trust you are well.

CEO’s name Tim as mentioned in our previous call.

The sales person you where dealing with by the name of cecil unfortunately I do not know as we have offices in cape town and johannesburg.

I had offered to assist unfortunately it wasn’t a viable solution at that moment.

anyone IN THE CUSTOMER SERVICE business ..would agree that this is unacceptable. If it was not that I am working from home I would have cancelled webafrica in a heart beat.to TIM YOU AND Your ORGANISATION STINKS YOU HAVE UNDER QUALIFIEED STAFF who have no respect for clients. FAILURE TO DELIVER,FAILURE TO KEEP YOUR PROMISE,FAILURE IN EMPATHY,FAILURE IN GOING TNE EXTRA MILE..TO Cecil YOU DESERVE TO BE FIRED!!!!!