Disgrace!

I have recently subscribed to a fibre line from Webafrica and cannot get the connection right to receive broadband. I tried to call their technical support yesterday and was on the phone for over an hour. I then tried their "Lighting fast whatsapp channel" and could not get hold of anyone to assist from 17h00 until 21h00. Their telephone recording suggests this channel and suggests that you will get help in 5 min! I could not get help in 3 hours!!! This morning I tried the same and after holding for over an hour again no answer. I did get responses from an agent on their whatsapp channel but she could not assist. What a mess!!! I am very embarrassed that I subscribed to this company. What's going to be the level of support going forward??