Disconnection

Webafrica have disconnected their service even though they have debited on my account on the first of March. They claim that they moneynis not reflecting on their account yet I have speaking to their consultants about this and I all I get is a bad attitude and been told that money is not reflecting and there is nothing they can do and they cut off communication. What a bad service it is very disappointing l. I am still waiting on the refund for double debiting on my accounts from June 2024 and they have a nerve to disconnect me and say I did not pay.