pM
patience M
1 reviews | Active since Apr 2019
01 May 2026, 11:56
Disconnected service
I want to cancel my subscription as I am currently retrenched. I was chatting to agent named Karabo M and has ended the chat without assisting me. I would also like to lay a formal complaint about Karabo M on how handled the chat.
Helpful (0)
Replies (6)0
Replies (6)pM
patience M's updateReviewer Update
02 May 2026, 11:29I have chatted with Karabo,Mondli and Sibongile none of them have cancelled my subscriptions.
pM
patience M's update02 May 2026, 11:29
Reviewer Update
I have chatted with Karabo,Mondli and Sibongile none of them have cancelled my subscriptions.
Webafrica's replyOfficial
04 May 2026, 10:12Hi Patience
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 10:12
Official
Hi Patience
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message and we’ll happily jump in and assist during our operating hours.
Warm regards,
Webafrica Crew
pM
patience M's updateReviewer Update
05 May 2026, 08:12I was able to reach your staff and check how they ended the chat without disconnecting my services. It was wrong of them. As I have stated I am retrenched and not able to continue with monthly services. Please cancel the service and send me a cancellation letter to ***.
pM
patience M's update05 May 2026, 08:12
Reviewer Update
I was able to reach your staff and check how they ended the chat without disconnecting my services. It was wrong of them. As I have stated I am retrenched and not able to continue with monthly services. Please cancel the service and send me a cancellation letter to ***.
Webafrica's replyOfficial
05 May 2026, 09:42Hi Patience, we understand the circumstances you’ve shared, and the impact this has had, especially given your current situation after being retrenched. This is acknowledged, and we’ve taken action accordingly.
Your cancellation has been submitted and scheduled for 1 June 2026 as requested. This ensures the service remains active until the end of the current billing cycle while the cancellation is processed correctly on the system.
We also note your concern regarding how the previous interaction was handled and the chat being ended, that is not the standard of service expected, and we take this seriously as part of how we improve customer experience.
If there’s anything further you need during this transition period, we’re here to assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 09:42
Official
Hi Patience, we understand the circumstances you’ve shared, and the impact this has had, especially given your current situation after being retrenched. This is acknowledged, and we’ve taken action accordingly.
Your cancellation has been submitted and scheduled for 1 June 2026 as requested. This ensures the service remains active until the end of the current billing cycle while the cancellation is processed correctly on the system.
We also note your concern regarding how the previous interaction was handled and the chat being ended, that is not the standard of service expected, and we take this seriously as part of how we improve customer experience.
If there’s anything further you need during this transition period, we’re here to assist.
Warm regards,
Webafrica Crew
Webafrica Crew
pM
patience M's updateReviewer Update
05 May 2026, 15:39Please also come and collect your router. It is in the same place 1429 Legodi street Moroka Soweto
pM
patience M's update05 May 2026, 15:39
Reviewer Update
Please also come and collect your router. It is in the same place 1429 Legodi street Moroka Soweto
Webafrica's replyOfficial
05 May 2026, 16:00Hi Patience
We appreciate you reaching out.
To clarify, the Vumatel infrastructure installed at the address is owned and managed by Vuma Reach. This hardware remains their property and, as such, it must not be removed.
If there is anything further you need assistance with, we are here to help via private message.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply05 May 2026, 16:00
Official
Hi Patience
We appreciate you reaching out.
To clarify, the Vumatel infrastructure installed at the address is owned and managed by Vuma Reach. This hardware remains their property and, as such, it must not be removed.
If there is anything further you need assistance with, we are here to help via private message.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew