Disastrous WebAfrica

In May I ordered migration of fibre services from my previous ISP to Webafrica. Start date was 1 July 2023. After WhatsApp chats, they activated the line from their side. After hours of technical mumbo jumbo on what I must do, I asked for technical assistance. They promised to send Dial-a-Nerd whose fee was promptly charged on my account. Been waiting for him since Sunday. With no Internet service from 1 July to 5 July, I cancelled the order. They are charging me R999 for a router they know they never delivered. They are cancelling the ‘service ‘ only from 1 September 2023. I’m being punished for an order they didn’t deliver and daring to go for another ISP who is now stuck and unable to migrate me. WebAfrica knows I have no service and I paid for a technician that never came. This vindictiveness shows lack of integrity, ethics and professionalism on the part of Webafrica. They deserve half a star