Disaster, non existent customer service, stay away from them.

Webafrica has no customer service, the Live Chat is an extremely frustrating and highly unprofessional service. We ordered a 100mbps/100 FIBER service and from day one we had ONLY 2mbps fiber internet. We were engaged with live chat for 3.5-4 hours (!) for days, as their agents not just dealing with one person at the time, but many other customers. We were asked by Live Chat agents to perform advanced IT performances, once we actually paid an IT expert to come to our house and engage with their LIVE CHAT agent as we just got nowhere after hours of frustrations. They do not call, they do not come to the house to fix, they expecting you to do that. After a while they started to blame the fiber line provider (Octotel), but they did not come either to the house to fix. Once Webafrica sent us an email that they assigned a higher level technical support person to us, but that has never materialised either. The Live Chat agents are always different, they just say your fault is open, but you have to start from scratch with each of them as they are live chat. Long story short our problem has never been solved, our internet was from day 1 faulty for 1,5 month. Webafrica still insisting on payments and Cancellation fees while they have never provided us with service. We have never managed to talk to a human being and get to an acceptable, final result. Think 2X before contracting them. We just changed them to an other company.