JM
Jerome M
1 reviews | Active since Sept 2026
03 Sept 2026, 19:45
Disappointing service from webafrica and vumatel
Worst service provider i have ever encountered activated my service on the 24th of august paid in full then was asked to pay again a prodata fee which was not mentioned initially , my wifi has been off for 4 days now and no resolution in sight i get promised a technician everyday but he is yet to magically appear ..vumatel and webafrica definitely wont be recommending you to anyone
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Webafrica's replyOfficial
04 Sept 2026, 09:14#ETO81
Hi Jerome,
We can appreciate how disruptive it is to be without a working connection for several days, especially after recently activating your service. Having repeated expectations set around a technician visit without seeing progress would understandably make the situation even more concerning. This is not how we want your experience with us to be, and we aim to minimise downtime when connectivity issues arise. We’ve checked your account and can confirm that there is an open fault logged. The latest status indicates that Vumatel will be reaching out to arrange an onsite visit. Our Faults Team is actively following up with the network provider and will continue pushing for a speedy resolution.If you need any further assistance, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
Hi Jerome,
We can appreciate how disruptive it is to be without a working connection for several days, especially after recently activating your service. Having repeated expectations set around a technician visit without seeing progress would understandably make the situation even more concerning. This is not how we want your experience with us to be, and we aim to minimise downtime when connectivity issues arise. We’ve checked your account and can confirm that there is an open fault logged. The latest status indicates that Vumatel will be reaching out to arrange an onsite visit. Our Faults Team is actively following up with the network provider and will continue pushing for a speedy resolution.If you need any further assistance, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 09:14
Official
#ETO81
Hi Jerome,
We can appreciate how disruptive it is to be without a working connection for several days, especially after recently activating your service. Having repeated expectations set around a technician visit without seeing progress would understandably make the situation even more concerning. This is not how we want your experience with us to be, and we aim to minimise downtime when connectivity issues arise. We’ve checked your account and can confirm that there is an open fault logged. The latest status indicates that Vumatel will be reaching out to arrange an onsite visit. Our Faults Team is actively following up with the network provider and will continue pushing for a speedy resolution.If you need any further assistance, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
Hi Jerome,
We can appreciate how disruptive it is to be without a working connection for several days, especially after recently activating your service. Having repeated expectations set around a technician visit without seeing progress would understandably make the situation even more concerning. This is not how we want your experience with us to be, and we aim to minimise downtime when connectivity issues arise. We’ve checked your account and can confirm that there is an open fault logged. The latest status indicates that Vumatel will be reaching out to arrange an onsite visit. Our Faults Team is actively following up with the network provider and will continue pushing for a speedy resolution.If you need any further assistance, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew