Disappointing service, considering cancelling my contract!

So disappointed by the service I'm getting at Webafrica. I have moved to a new apartment and selected the "Move Internet" option. Its meant to be a quick and easy service they have introduced when moving. Instead I am left without internet for almost 14 days already. Ive called the call center only to be on the phone for almost an hour waiting. I've spoken to a few consultants and no progress yet. My new apartment has fibre so I'm not sure what the delay is. To top it off we are charged in full for the month even though we are losing half the months internet worth. We also received an email saying the price of my package is being increased and we have no option but to accept the new price. I have tried the WhatsApp chat line, but impossible to chat to someone live. I've tried selecting the Sales chat option, and shocking, someone responded in just a few seconds. Annoyed, and considering cancelling my contract!