Disappointing service

I'm beyond frustrated. I reported a Loss of Service issue on Sunday, and yesterday I got a text saying it was fixed. But guess what? Still no Wi-Fi! It's the third day now, and I'm still offline. This isn't even the first time this has happened.

Honestly, the customer service is useless. They're quick to take your money and send you emails if you're late on a payment. But when you're paying for a service that doesn't work, they disappear and can't solve anything.

I'm definitely switching providers, and I'll be sure to warn everyone I know about this company.