Disappointing service

Signed up for Fibre with WebAfrica on the 6th of Feb. Got an sms the next day that they have received my order, vumatel will be in contact soon for installation and that they have dispatched the router to their delivery partner. WebAfrica deducted money for connection fee and delivery. 13 days later no router, Vumatel has already done the installation. When contacting them via whatsapp, the agents give me different stories. Quite disappointing.