Disappointing service

I am writing to express my profound dissatisfaction with the appalling service I have received from Vuma and WebAfrica. I have encountered numerous issues with my Wi-Fi connection, which have severely impacted my daily life and work.

Despite multiple calls to your customer support team, the service remains consistently unreliable. I have experienced frequent outages, painfully slow speeds, and erratic connections. Each time I report these problems, I am promised swift resolutions, yet nothing changes.

The lack of responsiveness and effective action from your team is unacceptable. As a paying customer, I expect a basic level of service reliability and customer care, neither of which have been met. I requested cancelling and they’re telling me about a 1 month notice even though they failed to resolve the issue.