Disappointing Service

My problem I have is with Siphosethu and Jessica.

On Tuesday 22 November 2022, my brother in law app**** for WiFi.

Siphosethu first told me that my brother in law would need to phone and speak with you but all I needed to know is which easy pay outlets we could go pay in order for his service to be connected and activated.

Then Jessica told me that there is another order for those premises in the name of Busisiwe. She stays in one of the back rooms in the yard and I was told that my brother in law must give proof of residence. What I would like to know is if it is the family home, why would he need to give proof of residence because the lady in the yard has access to WiFi.

She then gave me a reference number because she had to create a second line ticket for my brother in laws service and stated that Vumatel gives a time frame of 2 weeks and is unable to change it.

None of them wanted to take my number down for management to contact me.

I'm very disappointed with their service, really I am.