Disappointing service

Disappointed to say the least with web Africa right now.

I know things are difficult in these times but don’t oversell and under deliver. We organized for fiber to be installed at our place on 1 May and all was confirmed. When we double checked they said they could only come 5 May all of a sudden so we had a bit of a wobble about it and they eventually came on 2 May to install the line which we were happy with.

The guys installing didn’t bring a router but told us it would be delivered the same day or Sunday (the third). It is now Tuesday and I still have not received confirmation of a router coming our way.

My housemate who has been dealing with all of this has been dealing with a woman by the name of Rowena Davids. When he calls they say he needs to speak to her but she doesn’t have a telephone so he emails and she ignores or sends a generic response not giving us any real info and we both need internet in order to do our jobs from home!

What about these 5 days I haven’t had internet. I’m paying for them? What about all the data I am using on my phone to hotspot my laptop to do my job?

Why is nobody giving us any answers or following up!?