Disappointing Service

On the 30th of April I requested that my service should be cancelled at the end of May. After careful consideration I sent them another email on the 2nd of May to reverse my cancellation request which was acknowledged by one of their employees.

This past Friday evening, 31 May 2019, I received an email stating that my service has still been cancelled. Since Saturday morning I've been trying to get hold of someone just to find out what the reason for this as it has been reversed. After 4 logged tickets and numerous phone calls no one got back to me and I couldn't hold the line for 15 minutes every time waiting on someone to take my call.

This morning I finally got an answer after emails from my side, informing me it should not have been cancelled but it was caused by a system error. They will have a new sim delivered to me and I also received an invoice for R209 for shipping.

Yet again I had to contact them to inform them I will not be held liable for the delivery fee as it was due to a mistake on their side. The new sim will only be delivered this coming Friday so this means I will be without internet at home for almost a week for their ***** up! I work from home in the evening as well and this is a massive inconvenience.

Up until Saturday we have only received good service from them, but I find this situation utterly disappointing.