Disappointing Experience - Would not recommend

1-star review for the disappointing level of communication and poor customer service. To start from the beginning I made a payment of R399.00 in December 2024. I received the first notification that my fibre will be installed on 4 December 2024. The installation team came out and had a problem with installing because apparently the box was situated opposite by one of our neighbour's house. They then made it my problem to contact the neighbour to ask for permission of which I did do. The neighbour gave permission on condition that when the installation team lift the paving on the front side of her yard they must also put it back. The next installation date was then scheduled for the 9th of December 2024 and the team came out only to tell me that its not their duty to put the paving back and there is another team which does which might take up to 6 months. As a result our neighbour then refused to have the paving lifted. I then instructed Webafrica to refund my money with immediate effect. Since that time from 9 December 2024 I have been trying to get my money back from them. I have several whatsapp messages which proves communication between myself and Webafrica. Every time they have made empty promises to refund my money. It is an absolute disaster communicating with them via their whatsapp. I am utterly and disgustly disappointed in the treatment that I have received. The last communication from them 21 January 2025. No one is getting back to me. I want my refund with immediate effect!