NN
Ntombi N
1 reviews | Active since Sept 2021
30 Sept 2021, 05:30
Disappointing Customer Service
I have been with Webafrica for more than a year and all seemed well until I needed to change my service and had to frequently contact their agents for assistance. I am being sent from pillar to post even though a Webafrica consultant called me and gave me a date on when fibre will be installed. It’s not almost a month since I got that call. I am constantly being given dates on when to follow up, and even those follow us are not helpful because I never get any updates on what’s going on exactly.
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Ntombi N's updateReviewer Update
01 Oct 2021, 11:14The past few weeks have definitely been the worst I have ever experienced when it comes to customer service.
Holding hours on the phone to be assisted. Trying the WhatsApp line, only to wait a long time for assistance as well or get an agent that won’t assist you. I have had the unfortunate pleasure of being transferred to a “Melissa” 3 or 4 times. I’ve had 3 different queries in the last few days and each time, within a minute of being put through to her, she transfers you to someone else.
I have had to continue my LTE service with Webafrica for another month because they failed to deliver as promised on my fibre order. They also cancelled my LTE service a day before it was supposed to be cancelled and it has been a nightmare to try get it reactivated.
I am happy to have cancelled my fibre order. End of October truly can’t come fast enough.
Holding hours on the phone to be assisted. Trying the WhatsApp line, only to wait a long time for assistance as well or get an agent that won’t assist you. I have had the unfortunate pleasure of being transferred to a “Melissa” 3 or 4 times. I’ve had 3 different queries in the last few days and each time, within a minute of being put through to her, she transfers you to someone else.
I have had to continue my LTE service with Webafrica for another month because they failed to deliver as promised on my fibre order. They also cancelled my LTE service a day before it was supposed to be cancelled and it has been a nightmare to try get it reactivated.
I am happy to have cancelled my fibre order. End of October truly can’t come fast enough.
NN
Ntombi N's update01 Oct 2021, 11:14
Reviewer Update
The past few weeks have definitely been the worst I have ever experienced when it comes to customer service.
Holding hours on the phone to be assisted. Trying the WhatsApp line, only to wait a long time for assistance as well or get an agent that won’t assist you. I have had the unfortunate pleasure of being transferred to a “Melissa” 3 or 4 times. I’ve had 3 different queries in the last few days and each time, within a minute of being put through to her, she transfers you to someone else.
I have had to continue my LTE service with Webafrica for another month because they failed to deliver as promised on my fibre order. They also cancelled my LTE service a day before it was supposed to be cancelled and it has been a nightmare to try get it reactivated.
I am happy to have cancelled my fibre order. End of October truly can’t come fast enough.
Holding hours on the phone to be assisted. Trying the WhatsApp line, only to wait a long time for assistance as well or get an agent that won’t assist you. I have had the unfortunate pleasure of being transferred to a “Melissa” 3 or 4 times. I’ve had 3 different queries in the last few days and each time, within a minute of being put through to her, she transfers you to someone else.
I have had to continue my LTE service with Webafrica for another month because they failed to deliver as promised on my fibre order. They also cancelled my LTE service a day before it was supposed to be cancelled and it has been a nightmare to try get it reactivated.
I am happy to have cancelled my fibre order. End of October truly can’t come fast enough.