1 reviews | Active since Jan 2014
Disappointing and material misrepresentation from WebAfrica
<p>I signed up to WebAfrica for fibre through VUMATEL on the 1st of march 2017. I thereafter got an email and I have a "written undertaking" from them on their client portal that my order has been processed and submitted to VUMATEL. Webafrica also confirmed that i would ONLY wait 2 weeks for my connection to go live. It is almost a MONTH and WebAfrica are NOWHERE to be found. i have tried calling over 5x in the last two days and i have also emailed them a complaint but to no avail. When I call Vumatel, they inform me that my area is LIVE and that Webafrica has NOT placed an order with them.</p> <p>Thus there clearly has been a misrepresentation/ lies from WebAfrica. I have continued to call them and I am left to wait for 30mins at a time on the call.</p> <p>This is UNACCEPTABLE and I regret signing up with WebAfrica. Since, I can not get hold of you to actually connect me, kindly cancel my subscription as its not even begun anyways.</p> <p>Webafrica, clearly you have too many clients and my business is not important to you so can someone contact me to cancel since i can never get through to you via the phone, email or live chat.</p> <p> </p> <p>VERY DISSAPOINTING AND SHOCKING FOR A COMPANY THAT CLAIMS TO PUT CUSTOMERS FIRST!!</p>
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm your order number in the email to ensure no further delays
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm your order number in the email to ensure no further delays
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
I have already emailed ********** and ********** early this morning and still no response
I have already emailed ********** and ********** early this morning and still no response
SHOCKING!!! I am still to recieve a solution to this problem! I recieved an email telling me that I need to wait two weeks but VUMATEL tells me that my location is live. They even gave me a REFERENCE that does not match the one I have recieved from Webafrica.
I tried to contact Webafrica x3 now post this complaint
WEBAFRICA, KINDLY CANCEL MY SUBSCRIPTION, YOUR SERVICE IS TERRIBLE AND I DONT WANT TO USE AN ORGANISATION THAT SAYS ONE THING ON SOCIAL MEDIA AND ANOTHER THING IN REALITY
SHOCKING!!! I am still to recieve a solution to this problem! I recieved an email telling me that I need to wait two weeks but VUMATEL tells me that my location is live. They even gave me a REFERENCE that does not match the one I have recieved from Webafrica.
I tried to contact Webafrica x3 now post this complaint
WEBAFRICA, KINDLY CANCEL MY SUBSCRIPTION, YOUR SERVICE IS TERRIBLE AND I DONT WANT TO USE AN ORGANISATION THAT SAYS ONE THING ON SOCIAL MEDIA AND ANOTHER THING IN REALITY