DM
Dalon M
1 reviews | Active since Apr 2020
12 Apr 2026, 13:48
Disappointed with Service
I'm very disappointed with the service and support from Webafrica. It's been a drawn-out and frustrating experience to resolve my issue. The slow response times and lack of a fallback call option only add to my irritation. It feels like my actions are often canceled or transferred without proper closure. I hope to see improvement soon.
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Webafrica's replyOfficial
13 Apr 2026, 11:32Hi Dalon, we understand how frustrating and exhausting this experience has been for you, especially with the delays in responses and not getting clear closure on your queries. Feeling like your issue is being transferred or reset without proper resolution is not the experience you should be having. The slow turnaround times and lack of alternative contact options have clearly added to your frustration, and we acknowledge how that impacts your confidence in the support process. That’s not the level of service we aim to deliver. Your feedback is important, and we’ll ensure it’s taken into account as part of improving how issues are handled end-to-end, so there’s clearer ownership and better communication throughout. We appreciate you raising this and we’re committed to improving your experience moving forward. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 11:32
Official
Hi Dalon, we understand how frustrating and exhausting this experience has been for you, especially with the delays in responses and not getting clear closure on your queries. Feeling like your issue is being transferred or reset without proper resolution is not the experience you should be having. The slow turnaround times and lack of alternative contact options have clearly added to your frustration, and we acknowledge how that impacts your confidence in the support process. That’s not the level of service we aim to deliver. Your feedback is important, and we’ll ensure it’s taken into account as part of improving how issues are handled end-to-end, so there’s clearer ownership and better communication throughout. We appreciate you raising this and we’re committed to improving your experience moving forward. Warm regards,
Webafrica Crew
Webafrica Crew