Disappointed to say the least

I logged a home move call which was done successfully over a week ago however our new home registered with deeds earlier than expected which obviously prompted us to move earlier so as one would imagine you can't stay without fiber so I proceed to re-log an earlier home move. I interact with Markan McLean who required proof of ownership, I confirm I only have an email from out transfer attorneys and that's all we have obviously the bond is new therefore there is no municipal bill or any invoice yet until the first month of settle bond which means there is no other proof I can provide....mean the fact that the email states our transfer and bond has registered with the deeds office should be sufficient enough, apparently not for Webafrica I just learnt only now that the proof was rejected such *******. Am only getting the feedback after interacting with Lauren Lee Z and Bakang M of which it's way past the 48hr feedback that was promised.

On what grounds are they rejecting the only proof I have and am still paying for their horrible service and I will mostly be billed even more for the home move which I didn't even get benefit from.

My husband works from home if his not traveling and this is a huge disadvantage and his already shopping for a new provider because this is just not on.