CP
Cyril P
1 reviews | Active since Dec 2020
02 Dec 2020, 15:04
Disappointed Service WebAfrica
I have been double billed this month and have been trying to get in touch with anyone from Webafrica to resolve the issue, they keep encouraging usage of their whatsapp platform which nobody responds on because its a billing enquiry, I tried New Services Selection and wow there was a response within a 1min, it goes to show that they wont entertain a billing query but take a new service request quicker, the customer is NOT king in this instance. Very poor disappointing service.
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Cyril P's updateReviewer Update
08 Dec 2020, 09:16Greetings, after a week of being short changed and left in dark, Webafrica has refunded the double debt this AM. They have however since Friday, updated its client base of their error and extended an apology, this in no way makes up for loss of funds during the past week. Retribution needed from Webafrica for clients and a possible discount of Internet Fees for the following month would be welcomed.
CP
Cyril P's update08 Dec 2020, 09:16
Reviewer Update
Greetings, after a week of being short changed and left in dark, Webafrica has refunded the double debt this AM. They have however since Friday, updated its client base of their error and extended an apology, this in no way makes up for loss of funds during the past week. Retribution needed from Webafrica for clients and a possible discount of Internet Fees for the following month would be welcomed.