Disappointed in support services

I have been your client for a while now and have been paying the subscription via the voucher service. Your consultant decided to change my service to payfast, without explaining what would happen when this is done after I said,I am doing the payment via easypay as it works for me and os effective with no hassles. Yet he still converted my account and I was forced to pay it via payfast, as your app left me no option but to pay it via payfast. I paid it and now have no internet service and I work from home. One can't contact you telephonically except via WhatsApp, but you are quick to tske a call for a new service or order.

I have been waiting practically the whole day and all that the bot responds is " still looking for an agent"

Train your consultants to listen to what the customer wants and says before doing their own thing.