Disappointed

We moved into a new home, 2 weeks ago, WebAfrica said Vumatel would be our provider.

A call was logged on our behalf 2 days ago via WhatsApp.

We told them we need the Wi-Fi to be moved to the lounge as the previous owner was using it from the garage and now when we in the house we don't get Wi-Fi coverage at all.

We also struggling to watch DSTV.

Vumatel sent 2 guys yesterday but they said they only here to see what's happening and not help us.

They promised yesterday that they would log a call.

If they can't move our Wi-Fi why don't they help us on which extenders to buy because I work from home and can't work in the garage.

How do I pay for a service that I'm not getting. The kids have smart tv's and they too can't watch TV, it's been 2 weeks going into week 3.