Disappointed, disgruntled to say the least

This was the most disappointing and frustrating interaction i had ever encountered. Especially, from a company with a supposed footprint in the industry. I recently moved house and requested a home move order. I was told to pay a R249 then my service at the previous address would be canceled. I accepted and proceeded to make payment from my wife's account,as its registered to her. Later the night it got deducted and suddenly got 3 or 4 emails, with reference numbers, saying that when "payment" is made, they will let Octotel know when to come do the installation. Almost a week later and we still have no wifi. I made it clear to them that we use the wifi to work and especially for my grandkids, to watch their videos. I called Octotel, hoping it would speed things up. Only for them to say they have no knowledge of my order and no corresponding reference numbers. Got back in touch with webafrica, telephonically, and now they telling me THAT PAYMENT HAS NOT BEEN MADE!!! The lady on the other end now has a bit of a attitude because im asking how its possible when payment has been made, and according to their communication, it would be sorted soon as payment is made. Now i go on the whatsapp chat again, and i chat to a Nondumiso G, who was great, until i started being questioned about whether or not the "payment went off on my bank app", that after sending 3 forms of banking statements showing the deductions. She ends off her messaging to me saying that my enquiry was escallated so that it could get updated so i should just wait another 24hours for a response from them

Im at wits end and it seems nobody cares. Someone needs to sort this out as my work is suffering and i cant be without internet.

Can someone please assist in getting us, consumers, better service. Not the best service, but, just a service that makes us feel valued....