LB
Letlhogonolo B
1 reviews | Active since May 2020
23 Mar 2026, 22:16
Disappointed
I have been waiting for 4 days to be reconnected. I made payment on Saturday morning and I am still not connected. I was told I’d be transferred to the provisioning depart on Saturday but I spent the whole weekend talking to robots. This morning Thelma told me that my service was reconnected and I should restart my router when I get home but she lined. I restarted it 3 times and still doesnt work.
Not having fibre has affected my job as I need it to work. It’s very frustrating that we don’t even have a direct line to call. This is so disappointing. I haven’t been able to work properly for 4 days.
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Replies (1)
Webafrica's replyOfficial
24 Mar 2026, 09:11Hi Letlhogonolo,We completely understand how frustrating this has been, especially with your work being affected and not having a reliable connection for the past four days. Waiting through automated systems and restarting the router without success would test anyone’s patience.It sounds like the reconnection didn’t fully take effect on our end. We’ve already escalated your case to the provisioning team to investigate the issue urgently. In the meantime, please ensure your router remains powered and connected as we confirm the line status. We’ll also provide direct updates via SMS so you don’t have to keep chasing progress. Please feel free to share your reconnection reference number via private message for any further assistance. We’re taking full ownership and will stay on this until your service is fully restored and stable, ensuring you can get back to working without further interruption.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply24 Mar 2026, 09:11
Official
Hi Letlhogonolo,We completely understand how frustrating this has been, especially with your work being affected and not having a reliable connection for the past four days. Waiting through automated systems and restarting the router without success would test anyone’s patience.It sounds like the reconnection didn’t fully take effect on our end. We’ve already escalated your case to the provisioning team to investigate the issue urgently. In the meantime, please ensure your router remains powered and connected as we confirm the line status. We’ll also provide direct updates via SMS so you don’t have to keep chasing progress. Please feel free to share your reconnection reference number via private message for any further assistance. We’re taking full ownership and will stay on this until your service is fully restored and stable, ensuring you can get back to working without further interruption.Warm regards,
Webafrica Crew
Webafrica Crew