AC
Anonymous C
1 reviews | Active since Oct 2022
01 Mar 2026, 17:46
Disappointed customer 👎
On a chat for more than an hour trying to get a refund for a service I have not used but no one was able to clarify or assist. Honestly the worst customer service I’ve experienced. Do better and give people refunds!
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Webafrica's replyOfficial
02 Mar 2026, 11:22Good morning. Thank you for sharing your experience. We understand how upsetting it must be to wait so long without getting clarity or assistance, especially when you’re requesting a refund.We are here to help you. To assist, we've already raised this matter with our Finance team, who will review your refund request and advise on the way forward as soon as possible. We will update the profile notes with all actions taken to resolve this matter. R^
Webafrica's reply02 Mar 2026, 11:22
Official
Good morning. Thank you for sharing your experience. We understand how upsetting it must be to wait so long without getting clarity or assistance, especially when you’re requesting a refund.We are here to help you. To assist, we've already raised this matter with our Finance team, who will review your refund request and advise on the way forward as soon as possible. We will update the profile notes with all actions taken to resolve this matter. R^