Disappointed by WebAfrica Support

I app**** for a Fibre contract and it was established by Webafrica that Fibre was live and active in my area. I got my router, was told that my line was active, only to find out that technicians need to come out and install the Fibre box. I have been struggling for days to get someone to assist me via the live chat. What concerns me is that I am being billed for a service I'm not yet using and there is no one who is actually willing to assist, apart from that I need internet to operate my business!!