Disappointed and Pathetic

On the 9th of December my husband phone in and arrange a new installation for wifi for our line to be installed on 27 December. Everything was arranged and we waited for Vumatel to call us and arrange for installation on our line. R249 was debited.

So webafrica told us that the line was activated after we told them numerous time we don't have a line and no one came and installed a line they said the line is activated. We received an email stating our router is on its way and how to plug in the router. Again we are on the phone with webafrica told them that we don't have a line, so we sorted out the problem that there is 2 houses on 1 property, vumatel activated the line in the other house. Now we must wait for vumatel to disconnect the line for installation to happen in our house.

So we wait again. Okay, line is deactivated now we wait again for our line to be installed. First payment for wifi service was debited and we received our router but no line for the router to plug into the line box.

Yesterday (12 January) I'm again on the WhatsApp line asking when our installation will happen, almost 5 days later again of waiting. They've send me the ticket nr. If I did not made contact when would I have received the ticket nr? Now again we are waiting for vumatel to contact us and webafrica can't tell us when they will contact us.

This morning (13 January) I received an email stated that my debit order for R249 was not debited. Why in this world must I pay again for the same thing, if they listen in the first place as my husband said NEW INSTALLATION we would have not sit where we are now? So now I must pay again for the same service because the first line needed to be canceled for the 2nd line to hopefully get installed who knows when?

Again I'm on the phone calling WebAfrica trying to sort this out but everytime they say we must use the WhatsApp line.. It's like talking to a wall. Going in circles and no one can help you. If you use the WhatsApp line you wait up to 3 hours for someone to get back to you but still can't sort out the problem. All I must do is wait. Hallllo, we are halfway in January, payment for service is done but I can't use the service?

21 business days later... I've paid R249 + 1 month wifi and still no wifi... After 2 x debit orders is off I still don't have wifi? Then again they wanted a payment this morning of R249? For what.. For me to sit with 2 x routers and 1 line?

How do you guys work.. This is the worst service of 2 x companies I ever have to deal with because I can't speak directly to vumatel and webafrica is like talking to wall - I'm going absolutely nowhere but webafrica wants money?