Disappointed and I am not even a client yet

The service is ridiculous - I get transferred from this department to that department with insane waiting times, I have been on the line for 42 minutes now and still no help!! When I made the request for fibre, I got email upon email to remind me to make payment then everything went silent. Only to then find out that my account had been synchronized with another and my payment allocated to that account rather than mine. Now that it needs to be unsynchronized and the payment reversed, I get the run around with the longest waiting time I have ever experienced on the line. This is so not fair - just give me my money back because you clearly cannot provide me with the service.