Disappointed and frustrated customer

I have never regretted a decision like the one I took wen I signed up with webafrica. Since de day I signed up, every month I must follow dem around to allocate and activate my service. Dy cut my fibre every month on de 20th. Now I thought paying using their pay fast with make things run smooth, yhoo worst mistake. Dy telling me I paid using someone's reference. Whr will I get someone's ref. Dy gave me de ref mos. Now I dnt have de actual proof of payment. I have been telling dem capitec pay doesn't print out actual proof payment. I send bank statement. Dy keep asking for proof of payment. It has been a week now. Can someone please her or his job. De whole I was told to wait 24hrs. Today someone told me there is nothing g dy can do without proof of payment. I need my payment allocated n my fibre opened. One agent even said to me there's nothing webafrica cam assist me with cos payments goes straight to Vumatel. N apparently here is way I can contact vumatel or speak to anyone beside the webchat which has useless agents