Disappointed

I am extremely disappointed by the lack of follow-through and support regarding my router relocation request made on 17 June, over a month ago.

When we moved and requested our internet to be moved to the new address, I clearly asked for the router to be installed downstairs, where most of my devices are used. The Openserve technician assured me the signal would reach downstairs from the upstairs install point. That was clearly not true. Since then, I’ve been struggling with poor connectivity, and despite several attempts to get this resolved, their support has been nonexistent.

I’ve:

Waited weeks with no update or action.

Spent hours on WhatsApp chats, only to be ignored until the session times out.

Had to repeat the verification process every time I tried to reconnect, with no actual help received.

Contacted Openserve directly only to be told I should communicate with them through my service provider.

Invested in a range extender that hasn’t solved the problem.

I was told I now need to buy a Mesh system, which is not a fair solution, nor something I can afford right now.

All I’ve asked from the start is to have the router installed in the right place,as initially requested. At this point, I feel completely let down as a customer. I need this resolved urgently.