Did you know WebAfrica charges fees they shouldn't be???

Webafrica is a bunch of *******!!! Let me explain as to why... I changed my Debit Order details with them from my Capitec to Standard Bank account during the last week of august via my profile on their website in time for the next debit order cycle. In error they tried to debit my old capitec account again at the start of September, which evidently declined. I then was charged R50 by WebAfrica for an administrative fee?? They then told me that they did try to debit my Standard Bank Account. I informed them that is incorrect and provided my standard bank statements showing that no attempt was made to debit my account and that this debit order declined because they tried to debit my previous capitec account which has been closed by end-august, hence the reason why I had to change my debit details with them. If they did try to debit my Standard bank details, there was sufficient funds available in the account and again this proven in the statements I provided them with. They have NO answer for me and now simply say there is nothing they can do about it and i will not be refunded R50 for Webafrica 's error. What blows my mind is that they charge R50 for a failed debit order. DID YOU KNOW that NO Company carries the charge from ANY bank IF one of their customers' accounts fail to pay a debit order??? ONLY the customer carries this cost and not Webafrica!!! So why do they charged people this amount?? I know this for a FACT because I work for the Payment Clearing House that does all clearing and settlement for the Banks, including Debit Orders, known as the EDO (Early Debit Order) System. Still Webafrica will charge their clients and administrative fee on top of the fee a bank will charge its clients. This is PURE **************** from Webafrica and completely immoral! You should be ashamed of yourselves trying to make additional money of your customers!