Diagusting service

This is no longer the same provider I know and had grown to trust. Its fustrating these days to get amything close to assistance. I asked for line move which they say its a cancellation which takes two months to do, was not advised the first time. Stayed at the new address for a month without internet, which I uave to travel to for internet access, then asked for a camcellation to be called of. Sales asked for me to order a new line for the address I asked for a reversal not to be done. Friday I made a payment on the new order but now no one knows which line and address it is. All I am asking for is my refund